Frequently Asked Questions

  • HOW IT WORKS
    • Can I contact a sitter before they arrive?

      Absolutely! You are welcome to include a message within the Mumma Co app before you decide to confirm your booking & instant messaging will be available between both parties for all confirmed bookings.

    • My kids loved our sitter! How do I request her again?

      Mumma Co is a great way to build relationships with sitters you’ll want to book again and again. Just add your preferred sitters to your “Favourite” list for direct access to re-book.

    • Is there a minimum time commitment for bookings?

      All Mumma Co bookings have a minimum time commitment of 2 hours.

    • What if I need to cancel my booking?

      If something comes up and you need to cancel your booking, no problem! Simply sign in to view your job and you'll see the option to cancel.
      Is there a cancellation fee? Only if cancelling within 24 hours of the scheduled start time - in this case, a $15 cancellation fee will apply.

    • What if I want to extend my booking during the job?

      No problem! Simply request a 'job extension' to your sitter via the Mumma Co app. If they are available to stay on, your're all set! Bookings extensions are charged in 30 minute intervals at the same standard hourly rate as the rest of your booking.

  • RATES & PAYMENTS
    • Is there a subscription to use Mumma Co?

      No! Mumma Co is free from subscriptions and hidden fees. Just log on and post a job whenever you need it. We've got this.

    • How much does it cost to use a Mumma Co sitter?

      You will pay an hourly rate of $28 for up to 2 children and a one off booking fee of $5 per booking. That's it! No subscriptions, no hidden fees.

      Note: Add $5/hour for each additional child.

    • Can I just pay sitters in cash?

      No. Keeping our transactions cash-free helps maintain a smooth booking process from beginning to end. And you can always change the credit card in your profile.

  • TRUST & SAFETY
    • How do you screen the sitters available through Mumma Co?

      Trust & Safety is paramount at Mumma Co and that's why we conduct a thorough verification process
      on all Mumma Co sitters before they are approved to accept jobs on our platform. Our screening
      process includes:

      • Working With Children Check (WWCC) Also known as 'Blue Card' The WWCC is an ongoing assessment of a person’s eligibility to work or volunteer with children and involves a check of a person’s national criminal history (including all spent convictions, pending and non-conviction charges) and other disciplinary and police information.
      • First Aid Certification Every Mumma Co sitter must hold a current Provide First Aid Certification.
      • Identification Check Official Government photo id (drivers licence or passport) must be presented and cross checked against profile particulars.
      • Email & Mobile verification Every Mumma Co sitter must conduct a verification of their mobile phone number & email address to ensure that both methods of contact are legitimate and can be accessed by the sitter.

      Once you’ve booked a sitter, we absolutely encourage you to speak with the sitter over our in app instant messaging service to introduce yourself and to learn a bit more about the sitter.

    • Is my information safe?

      All profile information is stored securely on Mumma Co's system as soon as it is entered. Your personal information is not shared with anyone. Payment information is stored with our payment gateway, Assembly Payments, who are PCI compliant and encrypted. We do not store any payment information on our platform.

  • HOW IT WORKS
    • Sitter Guidelines

      It's natural to have a few questions, so for some top tips and guidelines, please have a read of our Sitter Guidelines here

    • How do I get booked?

      The second your profile is activated you will be able to view job requests from parents within your nominated area. Review and respond to job requests and the parent will get back to you with a confirmation if they feel you are a good fit for their family! Make sure you have your push notifications on to get instant visibility of new jobs in your area.

    • What if I am running late to a job?

      Being on time means everything. It’s an opportunity to make or break a first impression. If however, you do find yourself running late for a job, immediately call or message the parent to advise them of your situation and provide them with your estimated time of arrival. If job is not activated within 30 minutes of scheduled start time, a no-show will be reported.

  • RATES & PAYMENTS
    • Is there a fee to become a Mumma Co Sitter?

      No – it’s completely free! There’s no sign-up fee or membership charge, allowing you to start making money hassle-free.

    • How much will I earn babysitting on Mumma Co?

      As a Mumma Co sitter you can expect to take home an minimum hourly rate of $22.

      Tip Jar

      Our Mumma Co families often like to thank their sitter for an amazing job by offering a tip at the end of the job. We make this easy for our families by suggesting this at the closure of their job. You will receive 100% of any tips left by families.

    • When do I get paid?

      Instantly! Payment is processed as soon as your booking is complete. This may take a few days to process with your banking provider.

    • What if a parent cancels their booking?

      If a parent cancels, your availability just goes right back to what it was. Cancellations within 24 hours of scheduled start time work a bit differently:

      If a parent cancels within 24 hours of their start time, you’ll receive a flat $15 payment to make up for the last-minute cancellation.

  • TRUST & SAFETY
    • Do sitters submit ratings and reviews for families?

      Absolutely! The safety of Mumma Co sitters is paramount and that's why we have in place a 2-way review system where both parents & sitters rate & review their experience.

      After every booking you'll be prompted to review your sitter - this process must be completed before you can post another job request.

    • Is my information safe?

      All profile information is stored securely on Mumma Co's system as soon as it is entered. Your personal information is not shared with anyone. Payment information is stored with our payment gateway, Assembly Payments, who are PCI compliant and encrypted. We do not store any payment information on our platform.